Carriage Charges. Returns & Accepting Deliveries

Carriage General Goods

Free on orders over £130 and under 30kg (mainland and Isle of Wight only) except screens and as below.

Below £130.00;
Next day to mainland.
Next day to Isle of Wight.
Next day to Grampian and Scottish Highlands

Over 30kg: Call for a quote.

Carriage Supplements for Urgent Delivery

The following services are available:

Next day before 9.00am.
Next day before 10.00am.
Next day before noon.
Saturday before noon.

Call for a quote.

Carriage for Offshore Delivery

2 – 5 day service to Channel Islands, Northern Ireland, Eire, Isle of Man, Scottish Isles, Scilly Isles.

Call for a quote.

Shower Screens Carriage

Fragile goods carrier 3 – 6 day service;
Grampian and Scottish Highlands.
Offshore pallet rate.

Call for a quote.

Accepting Deliveries

Responsibility for signing is yours even if marked unchecked. Please ensure you sign for the correct amount of parcels, replacement items cannot be sent if this is not the case. If cartons are bent, split, buckled or show obvious signs of damage you must inform the driver and sign for the consignment as “damaged”.


Returns of general goods will be accepted within 30 days of the invoice date, returns after 30 days are subject to our discretion.
Goods must be returned in resalable condition. Credit will be given minus any applicable charges ie: restocking and carriage charges.
Bespoke items ie: bespoke shower screens, bespoke drains and floor formers are non returnable.

Carriage Charges – Carriage Forwards

Where a carriage forward has been arranged and goods are not available causing a failed collection to occur, extra carriage charges will deducted from any credit given.

Restocking Charges

General goods. – 25%
Shower screens. – 25%
Orkan shower trays. – 35%

Note: Products should be installed by a competent person within the meaning of the Building Regulations. We cannot accept responsibility where this is not the case. We reserve the right to make a refundable charge in advance of taking remedial action where we feel incorrect fitting may be an issue. We reserve the right to change prices, designs and specifications at any time and without notice.